We have good news for you! We accept exchanges and returns on all our products, you just need to read some essential requirements that need to be met for the exchange or return to be applied.
The following return and exchange policy only applies to purchases made through our online store: www.labikineriaoficial.com. Changes and returns of purchases made in physical stores must be made in the store where the original purchase was made.
On this page you will find:
1) Exchange and return policies
2) Procedure for exchanges and returns
To make an exchange or return effective, the product must not show signs of having been used: be dirty, without brand and composition labels, or without the sanitary protector, if applicable. La Bikería reserves the right to refuse to make the exchange or return in case the product (s) has been used, soiled or altered in any way. In all cases, La Bikería will not be able to absorb the return shipping costs.
The exchange and return policy does not apply to discounted products *, swimwear or underwear . L Discount products will not be candidates for exchanges or coupon refunds. Any discounted product we receive will be returned to the customer's address.
Changes can only be made once and for the same product (this may vary in size or color) or for a different product with the same price as the original product. If you require a lower priced product, the difference will be refunded in a coupon that will be sent via email, which will be valid for one year. In case of requiring a higher priced product, an email will be sent with a link to make the payment of the difference.
They will be made exclusively in the form of a coupon, which can be used only for purchases in the online store and will be valid for 1 year from the date of purchase. The return will be made for the amount paid for the product (s), without including shipping costs.
If your order included a courtesy gift and only if you wish to apply a return, you must send the entire order including the courtesy gift.
The shipping costs for changes and returns of purchases made in the online store will not be absorbed in any case by La Bikería, these charges are the total responsibility of the customer. We recommend choosing a secure and traceable method to send your package, as we are not responsible for lost packages. In the event that the package is not received, La Bikería is not obliged to make the exchange or return. In the case of changes, the cost of the guide to send the new product will also be absorbed by the customer.
Once the change request is accepted by La Bikería, the client will be notified via email, where a link will be included to make the payment and thus be able to generate the new shipping guide.
Accounts with 7 calendar days from the date you received your order to validate your exchange or return process.
Any package received that exceeds the established days will be returned to the customer.
It is indispensable include the original purchase receipt in the package to be sent with the product subject to exchange or return.
In every purchase we ship, we include a Exchanges and Returns Form (If you can't find it, you can click here and download it), you just need to fill it out completely to avoid delays in the process.
You must include the Exchange and Returns Form and your original purchase receipt in the package that you will send us. We recommend that you keep a copy of your ticket. Do not forget to close your package well and put the stamp of "Security" that we include in your original order. We recommend choosing a secure and traceable method for your shipment.
Then send us your package to the following address:
5 Avenida, Manzana 63, Lot 5, Local 3
Colonia Centro, Playa del Carmen
Quintana Roo, Mexico
As soon as you send your package write us to firstname.lastname@example.org with the tracking number of your package. In this way we can verify that it is within the range of days of the exchange and return policy.
In the case of changes, once the change request is authorized by La Bikería, we will send you an email confirming your information along with a link where you can make the payment for the shipment of the new product. Once the payment has been processed, we will send you a notification with your new tracking number.
The manufacturing defect warranty is 60 days from the delivery date.
Any special case, we will gladly assist you. Just send us an email to email@example.com or write to us through our contact page.
* NOTE: A discounted product is any product found in the “SALE” section / tab of our online store.