Frequent questions

How is the process for exchanges and returns?

At La Bikería we accept exchanges and returns. We have a specific page to explain all the policies and the corresponding process here.

How long does the Exchanges and Returns process take?

We will do our best to make it as agile and fast as possible. As soon as we receive the package we will let you know via email if the exchange or return was authorized to follow the process. However, we ask for a time of 48 to 72 hours to process the case.

What happens if my order arrived damaged or missing?

You have nothing to worry about! You can be sure that we work very hard to offer all our customers the highest quality service and products. However, if this happens, you can write to us at labikineriaonline@gmail.com and we will urgently review the case and give you the best solution.

Is my personal information safe?

La Bikería is committed to respecting your information and creating a totally safe and satisfactory shopping experience. You can be completely sure that any information we receive will be kept confidential and private. Specifically, we will use it to be in contact throughout the process of your purchase and occasionally to send you promotional information. If you no longer wish to be in our database, send us an email to labikineriaonline@gmail.com and we will gladly answer your request.

How can I track my order?

As soon as your purchase is approved, you will receive an email with your order confirmation number. Later, when your order has left with the parcel, you will receive a second email with the tracking number. With this number you can follow the route of your order. If there is any change in the shipping information we will notify you immediately via email.

Can a product be back in stock?

Unfortunately not. Due to the nature of the parts, our inventory is changing and we will not be able to have the same product again. We recommend that you make your purchase as soon as you see a product that you loved published in our online store. If you liked it, don't let it go!

When my order arrived?

Mexico
We generally deliver all of our orders within 5-7 business days. This depends on the dispatch date of the order.

Rest of the world
We generally deliver all of our orders within 15-25 business days. This depends on the dispatch date of the order.

It is important to consider that this time is only an estimate and that the delays caused by the customs of each country are beyond our control.

Holidays and delivery location may cause some delays.

What is the cost of shipping?

Shipping costs vary according to the price of the garment. These are approximate costs, although keep in mind that they may vary.

Mexico: $ 200 pesos

Rest of the world: $ 65 US dollars.

How can I pay for my order?

We accept direct payment by credit card or PayPal. If you have any questions or problems during your payment, please contact us at labikineriaonline@gmail.com and we will try to solve your case as soon as possible.

What if I haven't received my order yet?

Please email us at labikineriaonline@gmail.com and we will be happy to attend to your case and give you a solution as soon as possible.

How can I know my size?

We have created a size guide for you! Just click here. Either way, if you need extra help, please send us an email at labikineriaonline@gmail.com and we will be happy to provide you with any advice.